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[ 工作說明 ] -幫助全球宜家員工解決IT相關需求，幫助解決IT問題 -未解決案件的追蹤跟進 -與外國同事協作頻繁問題的追蹤跟進 -我們很注重員工的work life balance，上班時間一周40小時 -團隊年輕，工作氛圍好，互幫互助 [ 任務要求 ] -做事認真負責，即使沒有IT背景也能上手，只要你愿意嘗試，喜歡學習新事物，我們有成熟的培訓流程 -善于學習同事的長處，懂得及時溝通 -對流程改變有較快的適應能力 [ 特別說明 ] -有韓語語言技能優先 -根據個人職業規劃的不同，會分派不同的任務，歷練機會 -本職位對英文溝通能力有硬性要求，請求職者根據自身情況投遞簡歷 [WHO YOU ARE] · Knowledge of the business process in order to give users the right support · Knowledge in set processes, rules and guidelines and how to use them · Knowledge in relevant tools and how to use them in an appropriate way according to working routines · Knowledge of IKEA IT standard platform and infrastructure · Knowledge in how to use communication as a tool in the contact with the users Knowledge of the structure of the technical product relevant for the specific position [YOUR RESPONSIBILITIES] · Receive and take ownership for all support needs coming in through various support channels. · Register, analyse, prioritize, solve and assign all incoming cases during the agreed time in an accurate and efficient manner. · Perform all daily tasks according to set processes, rules and guidelines. · Responsible for the end-user communication at IKEA IT; spreading the user feedback to the rest of the IT organisation. · Monitor all open support cases, escalate if necessary and keep the end-user informed about the solving process. · Take an active part in problem-, change- and life cycle management. · Build, maintain and share knowledge with colleagues i.e. by using a common knowledge database. · Being involved in cross-functional work to represent the IT Service Desk assignment and goal in e.g. pre- studies and realizations. [TOGETHER AS A TEAM] We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us. [WHY YOU WILL LOVE US] From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen-sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA. [WHAT WE ALL HAVE IN COMMON] ·Living our values ·Being your unique self, while respecting and including others ·A passion for home furnishing ·Performing